At ConnectifySync, we are committed to delivering high-quality products and services that meet your expectations. However, if you are not satisfied with your purchase, we offer a fair and transparent refund policy to ensure your peace of mind.
Eligibility for Refunds
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Extensions and Digital Products:
- Refunds are available if the product fails to function as described and we are unable to resolve the issue after support has been provided.
- Requests for refunds must be made within 14 days of purchase.
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Custom Development Services:
- Refunds for custom services are considered on a case-by-case basis. They may be issued if the agreed-upon scope of work has not been initiated.
- Once development work has started, partial refunds may be offered depending on the progress.
Non-Refundable Scenarios
- Issues caused by third-party software, hosting environment, or improper configuration.
- Requests made after the refund eligibility period.
- Changes in business requirements or preferences after the purchase.
How to Request a Refund
- Contact our support team at [email protected] with your order details and a description of the issue.
- Our team will evaluate your request and respond within 5-7 business days.
Processing of Refunds
- Approved refunds will be processed to your original payment method.
- Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.
